Aquaguard Ritz Pro 5L RO, UV Purifier AI evaluated quality and reliability

Amazon

Highly recommended

Excellent water purifier – looks premium and works great! I am very happy with this Aquaguard water purifier. The design looks very stylish and premium, and the installation was also smooth. The water quality and taste are good, and the smart display is really useful to keep track of the purifier. The build quality feels good and it looks beautiful on the kitchen wall. Overall, a great product for daily use and definitely worth considering if you are looking for a reliable water purifier. Highly recommended! 💧✨

Amazon

Excellent Product & Great Installation Service

Really happy with my purchase of the Aquaguard ENRICH Marvel RO+UV+UF Water Purifier. The 12-stage purification, copper and alkaline booster, and high water recovery make it a great choice for everyday use. The water tastes clean and fresh, and the purifier works smoothly without making much noise. I also like that it is suitable for different water sources and comes with a long filter life, which makes it convenient and economical in the long run. Overall, a reliable and premium-quality water purifier. The technician was also very good, professional, and supportive throughout the installation. Very satisfied with the purchase and would definitely recommend it!

Amazon

Good

Working Well

Amazon

### Extremely Disappointing After-Sales Service from Aquaguard###

### Extremely Disappointing After-Sales Service from Aquaguard The product worked well for the first four months. However, during the fifth month, the TDS level started increasing, and by the end of the fifth month, it had crossed 120. This is when I raised my first service complaint. A technician visited a few days later, carried out some checks, and assured me that the issue would resolve and the purifier would work fine. For the next few days, the TDS level did come down, but it never dropped below 100. Since the technician had assured us that it would improve in a few days, we trusted his assessment. Unfortunately, the TDS started increasing again, and I had to raise another complaint. When the technician visited this time, he informed me that the membrane inside the filter was faulty and that the entire filter needed to be replaced. Since the product purchase was more than six months old, I was told that the replacement would cost approximately ₹3,000. I strongly disagreed with this because the issue had already been reported during my earlier complaint, but the technician had failed to identify the actual problem at that time. I raised this concern with customer care and asked why I should bear the replacement cost when the problem should have been identified during the first service visit. After several discussions, customer care informed me that I would have to pay 25% of the total filter cost. Although I was initially reluctant to pay, repeated follow-ups with customer care did not lead to any resolution. Eventually, I agreed to pay the 25% amount, and I was assured that the issue would be resolved within two days. However, the actual experience has been completely different. The technician called me after four days and said that he would visit the same day, but he never showed up. After another two days, he called again and said he would come, but once again, there was no visit. He then informed me that the filter would cost around ₹2,300. I reminded him that customer care had already confirmed that I only needed to pay 25% of the total cost. As per my last conversation with the technician, he was scheduled to visit on the 20th. However, I have still received no communication or service update. The complaint was originally raised on **10th July**, and the technician last visited on **13th July**, when he confirmed that the filter was faulty. Since then, I have done nothing but repeatedly follow up with customer care and wait for the technician to visit. I have attached a screenshot of my service request, which clearly shows that the complaint has remained open since 10th July. Despite this, the technician's visit date has repeatedly been rescheduled after every follow-up, without any actual resolution. ### My Recommendation This has been an extremely disappointing experience with **Eureka Forbes/Aquaguard**, particularly when it comes to after-sales service. Based on my experience, I would strongly advise potential buyers, especially those in the **Pune/Wagholi area**, to carefully consider the quality of after-sales service before purchasing an Aquaguard purifier. For me, this will most likely be my **last Aquaguard product**. If I need to purchase another water purifier in the future, I would rather consider a locally assembled purifier than spend money on a branded product with such poor after-sales support. A good product is only as good as the service provided when something goes wrong. Unfortunately, my experience with Aquaguard has been extremely frustrating, and I would strongly recommend that prospective buyers **think twice before purchasing an Aquaguard purifier**.

Amazon

Excellent

I recently received purifier. Its working fine, and water was too good to drink. Thank you amazon for providing good product