HP Smart Tank 670 Colour Inkjet AIO Printer (6UU48A) for Legal Docs

Amazon

IMPROPER AFTER SALE SERVICE.

I got the item without delay and the packing was very good. I noticed a change in the appearance of the item delivered, but I did not raise any concern as it has nothing to do with the printing. On the second day the service person from HP came to install the printer. He completed everything and tried to print a page. He noticed that the machine did not recognise the black print head. He took back the print head and after some cleaning, again put the print head in the slot. But the machine could not recognise the print head and the printing failed. He told that there is some defects in the board and it needs replacement. As suggested by him, I tried for replacement of the item after login in to Amazon web site. There came many options (ie contacting service team, calling company rep etc) other than replacement. It was really a bitter experience from Amazon. I strongly urge every one, never buy any electronic item online because in such situations you will be put in trouble contacting pillar to post to bring such issues to their notice. (Here the replacement option was available, but when you opt replacement some dropdown items will come suggesting other options but no replacement). The item when supplied was malfunctioning and I contacted the amazon and through them the service person completed the installation changing the printer head board. Again some discrepancy noted that it shows E 3 error code (for paper jam other obstructions /carriage jam) . I checked some videos and followed the checks. I found no paper jam/other obstructions still the machine shows E3 and cannot print. I contacted Amazon as this is within the warranty period. They game me 2 contact numbers. On calling them it was told that the number is changed and gave another number. One number is not at all in existence. So a customer who bought the machine had to struggle whenever some complaints are noted and the company is not at all responsible. This is very bad. They could inform local service persons here to attend and rectify the mistake. Instead of this I had to contact one number after another and ended in fiasco.

Amazon

Printer is good

Excellent all-in-one printer – Very easy to use and great print quality! I have been using this printer for daily tasks, and it has exceeded my expectations. Here is my quick experience with it: Ease of Use & Setup: Setup was straightforward and took only a few minutes. The controls and app interface are simple to understand. Connectivity: Wi-Fi and mobile printing work seamlessly. I can print straight from my phone or laptop without any connection drops. Print Quality: Both black-and-white text and color prints come out sharp, clean, and vibrant with no smudges. Printing Speed: Fast enough for daily home, office, and school work. Pages come out quickly without unnecessary lag. Scanning: The scanning function is smooth, and the resolution is crisp. Scanned documents and images look clear and accurate on screen. Overall, it is a reliable, value-for-money printer that gets the job done without any hassle. Highly recommended!

Amazon

Too costly spares/ Not supporting official channels after warranty period

I purchased this product and have been using it for about a year. It was working very well until one day the black printhead suddenly stopped working. Upon inspection, I found that ants had damaged the ink tube. I contacted several service centres and searched extensively for a replacement, but unfortunately, the ink tube itself is not available separately. I was informed that the entire ink tube assembly, costing around ₹5,000 or more, has to be replaced. Even now, no one has been able to help me find the tube separately. Including the service charge of around ₹850 and the cost of the printhead (approximately ₹1,700, as it was also damaged after remaining non-functional for a long period), the total repair cost is now estimated to be around ₹7,500–₹8,000, and the prices of the parts are increasing day by day. It has now been around three months, and the printer is still not repaired. Considering the high repair and maintenance costs and the difficulty in obtaining spare parts, think twice before buying this product.

Amazon

Easy to install

Good.

Amazon

A very worthwhile upgrade from an inkjet

I had been using an HP DeskJet Ink Advantage printer for about 6 years, and it served me really well. But my document and photo printing requirements had increased, so I decided it was time to move to an ink-tank printer. I compared Canon, Epson and Brother as well, but ultimately went with HP again. I already had a good experience with HP, and I didn’t want to take the chance of switching brands and then wondering whether the text or colors would turn out duller. I know that may sound like a small thing, but when you’re spending this much on a printer, buyer’s remorse over not sticking with something that already worked well for you is real! I bought the printer on Saturday and received a call from HP regarding the free installation on Monday. However, the supplied manual made the setup simple enough that I was able to install and configure it myself, so I declined the installation. Nice to have the option, though. My first major test was printing an entire 120-page book for my Master's degree. With front-and-back printing, that came to around 60 sheets. I printed it in Draft mode, but honestly, the output looks much closer to what I would expect from Normal mode. The text is sharp and very easy to read, which really impressed me. I’ve also printed 5–6 HD photos so far, and the photo quality has been excellent. The colors and details look great. So far, I’m very happy with the purchase. Going from an HP inkjet that lasted me 6 years to an HP ink-tank feels like a very natural upgrade. For my needs—lots of documents along with occasional high-quality photos—it’s been an excellent choice. Very happy that I decided to stick with HP.